Shipping policy

Order Processing

Orders are processed and dispatched from China within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

Shipping Destinations and Delivery Estimates

We currently ship to the United States, Canada, the United Kingdom, Australia, and New Zealand. Delivery estimates shown at checkout are estimates only and are not guaranteed. International delivery may be affected by carrier capacity, customs clearance, weather, or other events outside our control.

Tracking

When tracking is available, it will be sent to the email address provided at checkout after the order has been dispatched. Tracking updates can take several days to appear after dispatch.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, loss, or additional charges caused by an incorrect or incomplete address supplied at checkout.

Customs, Duties, and Taxes

Any import duties, taxes, customs charges, or similar fees imposed by the destination country are the customer’s responsibility unless otherwise stated at checkout.

Shipping Issues

If your package arrives damaged, appears lost, or you receive an incorrect item, contact beiwuqiaomai@gmail.com promptly with your order number and supporting photos or video where applicable. We will review the issue and provide an appropriate resolution.