Refund policy

Returns

We offer a 14-day return period. You may request a return within 14 days after receiving your item.

To be eligible, the item must be unused, in its original packaging, and include proof of purchase. To start a return, contact us at beiwuqiaomai@gmail.com before sending any item back. Returns sent without prior authorization will not be accepted.

Approved returns must be shipped to: Zhu Shengwei, 17683724966, Shili Huafu, Hanyang Avenue, Qinduankou Subdistrict, Hanyang District, Wuhan, Hubei 430050, China.

For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges are non-refundable. If the item is defective, damaged in transit, or incorrect, contact us promptly with photos or video; we will review the case and arrange an appropriate remedy, such as a replacement or refund.

Order cancellations

Orders may be cancelled for a full refund before they have been dispatched. Once an order has been dispatched, it must follow the return process above.

Refunds

After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method within 5–7 business days. Your bank or payment provider may require additional time to post the refund.

Contact

For return or refund questions, contact beiwuqiaomai@gmail.com.